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Information Technology Services

The mission of Information Technology Services (ITS) at Landmark College is to provide leadership in the planning and management of college-wide technology-related services and resources, in order to facilitate the effective use of assistive, instructional and administrative technologies and to plan, manage and grow the technology infrastructure in support of college needs.

ITS provides a robust and personalized range of technology services and resources to students, faculty and staff.

ITS consists of three customer-friendly areas:

Contact the Help Desk

The Help Desk staff are a skilled, friendly team rich in patience and humor. We will work with you until we reach a resolution for any technical problem you need to solve.

The Help Desk is located on the 2nd floor of the Library. We are open Monday through Friday, 8 a.m. to 4 p.m. Stop by, or contact us at x6800, or 802-387-6800 off-campus, or techsupport@landmark.edu.

Support Services Offered

  • Email
  • Internet & Network Connectivity
  • Mobile Device Synchronization
  • Network Printing
  • Software Installations
  • Spyware/Virus Removal
  • Wireless Access
  • Password Retrieval & Resetting
  • Laptop Repair Services

Laptop Repair Services

Lenovo Repair

The Help Desk is staffed by certified Lenovo ThinkPad technicians. Necessary repairs on a Landmark student's notebook purchased through the Landmark College Student Computer Package (see below) can be performed in-house, with typically a quick (24-48 hour) turnaround time. Should a notebook purchased through the program need to be left at the Help Desk for troubleshooting or repair, a loaner notebook can be provided, so you can get back to work immediately.  If you bring a personal Lenovo ThinkPad with an accidental damage warranty, the Help Desk can repair your machine, but is unable to offer you a loaner notebook.

Other Repairs

If you bring a personal computer,  the Help Desk is unable to offer any hardware repair work on campus as we are not certified to work on other machines. In the event that you need repairs, you would need to work with the manufacturer. For Macs, there is a local company, Brown Computer Solutions  802- 251-0479, which is an Apple Authorized Service Provider in Brattleboro, Vermont.


Frequently Asked Questions about Technology at Landmark College

  • New Landmark College students are required to purchase the Lenovo Yoga computer package. (See exceptions.) 

    The Lenovo Yoga computer package is provided at a discounted price. This package ensures that the student’s academic technology needs in and out of the classroom are met. The computer is fully supported onsite by our Lenovo (IBM) Certified Staff, allowing quick resolution of any problems, and students receive a loaner computer while repairs are made.

    Package includes:

    •  Full technical support through Landmark College's Help Desk on campus
    •  Hardware repairs by certified technicians
    •  A loaner computer if your computer needs to be repaired or have software reinstalled
    •  Landmark orders and does all computer set up for you
    • Microsoft Office 365 Professional Plus and ESET Nod32 Anti-Virus is pre-installed
    • Campus printers and network client pre-installed
    • 3-year extended warranty to cover all repairs, including accidental damage

    View details, including pricing, in the Computer Package Flyer.

    Steps to receive the Computer Package:

    1. All students who deposit will receive the Computer Package unless exception has been approved.
    2. Computer will be ordered and set up by Technical Support Services.
    3. Computer will be delivered to student at New Student Registration.
    4. The cost of the Computer Package will be billed to the student account.

    Lenovo computers are fully loaded and include all software needed to meet the academic requirements at Landmark.

    Student Computer Package Details

    Lenovo Yoga 370 Convertible Tablet/PC Computer

    • Intel Core i5-7300U 3.5GHz Processor
    • 8GB Memory
    • 256GB Solid State Drive
    • Windows 10 Professional 64 Bit
    • Integrated Web Camera
    • Digital Pen
    • 13.3” Touchscreen
    • .7” Thin and 2.9 lbs
    • 4 Cell Battery with 10 Hour Run Time

    Lenovo 3-Year ThinkPlus Accidental Damage Warranty

    •  With ThinkPad Protection Plan Accidental Damage Coverage, repairing damage caused by spills, drops and other accidents is covered at no additional cost to you. 
    •  Full technical repairs and troubleshooting onsite
    •  No down time—loaner computer provided while repairs are made

    ESET Nod32 Anti-Virus Software

    Microsoft Office 365 Professional Plus (5 installs)

    Laptop Sleeve

    Total Package Price  $1456

    The cost of the computer package will be billed to the student account as a computer fee.

    Additional loan funds are available to assist families with the cost. Please contact Financial Aid at financialaid@landmark.edu or 802-387-6718.

    Software

    Required software for students placed in Partial Credit:

    • Kurzweil 3000 Text to Speech software at a cost of $227

    Required software will be pre-installed on the computer and the cost will be billed to the student tuition account as a software fee.

    Required software for students placed in Language Intensive Curriculum (LIC):

    • Dragon Naturally Speaking Premium v12 Voice-Recognition software with a quality headset is required at a cost of $170
    • Kurzweil 3000 Text to Speech software at a cost of $227

    All required software will be pre-installed on the computer and the total cost will be billed to the student tuition account as a software fee.

    Full Credit Students:

    • Kurzweil 3000 and Dragon Naturally Speaking can be purchased and installed upon request at the Help Desk, and the cost will be billed to the student account.

    Students will receive their computers during Student Registration when they arrive on campus.

    Return/Refund Policy

    Once students take possession of their computers at registration, the College is not able to accept returns or provide a refund.

    Exceptions

    Students who plan to apply for an exception should understand that their current computer must meet the following requirements or their exception may be denied. If you feel your computer meets the following requirements, please complete the exception form at the link below. If your exception is approved, you will not receive a Landmark Computer Package at registration. You will be required to turn in your computer at Student Registration so that Microsoft Office 365 Professional Plus and network client with campus printer software can be installed prior to registering your computer for network and Internet access on campus.

    You will be able to fill out an exception form through the Student Central Onboarding Portal once you have been accepted.

    Required Specifications

    • Microsoft Windows 8.1 or 10
    • Tablet/PC
    • Full Touchscreen
    • Intel Core i3 processor or higher
    • 4GB memory or higher
    • 256GB hard drive or higher

    Landmark Network Access

    All personal computers must be registered before internet access is granted. Students will be asked to turn in their computers for registration when they arrive on campus for Student Registation. If a computer does not meet the minimum requirements, it will not be registered and no network or internet access will be granted.

    Hardware Repairs on Personal Laptops

    Students who receive an approved Exception and bring their own computer will be responsible for repairs through their computer manufacturer. Accordingly, with the limited exception of connectivity issues, software installations, viruses, and spyware cleanup, any problems with personal, non-Package computers are the responsibility of the student. ITS will not violate warranty conditions that are set by the manufacturer to troubleshoot or repair these notebooks. There are computer repair shops nearby that can assist students who brought their own computers.

    Landmark College technicians are Lenovo-certified and are able to offer repair and troubleshooting services to students with these computers.

  • Yes. You will need to plug your console into the wall with a network cord and send techsupport@landmark.edu an email with the hardware MAC address of the wired network adapter. We will email you when it is registered.

  • Nintendo DS

    To obtain the MAC Address from a Nintendo DS, you must first insert a Nintendo Wi-Fi Connection compatible game and access the WFC Setup Utility. Please note that the exact steps to access the setup utility vary by game. However, the setup utility is a standard menu, included with all WFC-compatible games.

    After accessing the utility, tap "Options," then "System Information."

    The MAC Address and Nintendo WFC ID will be listed on the screen. Unless the game player has successfully connected with Nintendo Wi-Fi Connection, the WFC ID will be blank.

    Nintendo Wii

    To locate the MAC address of wired and wireless cards on a Wii:

    • Click on the Wii button in the bottom left of the main channel screen
    • Click on Wii Settings
    • Go to "Internet" on page 2
    • Click on "Console Information"

    PlayStation 2

    To find the MAC address of your Sony PlayStation 2, you will need the Network Adaptor connected to the PS2, and you will need the disc that came with the Network Adaptor. Then follow these steps:

    • Power up the PlayStation 2 and load the Network Adaptor Startup Disc.
    • Once it has loaded, select "ISP Setup" and press X on your controller. The ISP Setup will begin to load, and you will be presented with a license agreement.
    • Select Agree and press X to continue.
    • For connection type, choose "Local Area Network (LAN)" and press X to continue.
    • Select "Automatic Configuration" and press X to continue.
    • At the connection test screen, select "Advanced" and press X to continue.
    • At the "Advanced Broadband Settings" screen, make sure "Automatic" is selected. While you are at this screen, make note of the MAC address at the bottom. Some of the PS2 games also have the ability to list your MAC address, but the above steps are the C&IT Help Desk's preferred way of finding the MAC.

    PlayStation 3

    To find the MAC address of your Sony PlayStation 3, you will need the Network Adaptor connected to the PS. From the PS3 main menu screen, follow these steps:

    • Navigate to the Settings icon (located on the far left).
    • Press the "X" button.
    • Navigate up/down until you see the System Settings icon.
    • Press the "X" button.
    • Scroll up/down until you see System Information.
    • Press the "X" button.

    PSP

    To find the MAC address of your PlayStation Portable (PSP):

    Navigate to "System Settings"; Then navigate to "System Information," which is where the MAC address is listed.

    XBox

    To find the MAC address of your Xbox:

    • Turn on your Xbox console with no game disc in the disc tray.
    • From the Xbox Dashboard, choose Xbox Live. These steps assume you cannot connect to Xbox Live until you finish configuring your Xbox console to use your PC's MAC address. Therefore, you should receive the following message: "Could not connect to Xbox Live. Do you want to troubleshoot your network connection?" 
    • From the Connect Status screen, select Settings.
    • The 12-digit number at the bottom-right corner of the Network Settings screens is the MAC address of your Xbox console. Do not change your Xbox console MAC address, just write it down and call us.

    XBox 360

    To locate the MAC address of your Xbox 360 console:

    • Go to the System area of the Xbox Dashboard and select Network Settings.
    • Select Edit Settings.
    • From Additional Settings, select Advanced Settings. At the bottom of this screen you'll see a heading called Wired MAC Address.
  • Laptop and desktop computers, smart phones with wireless access, iPads and other tablets, and eReaders such as Kindle, Nook, etc. can be self-registered. If you need help registering a device, please bring it to the Help Desk on the 2nd floor of the Library.

  • To register your computer, just connect to "LANDMARK" wireless or connect your computer to the network via an ethernet cord.

    Once you have done so, just open up a web browser and follow the instructions to register your computer on the network.

    You must have updated antivirus software on your computer before registering.

    Network Registration Instructions

    1.  Close all open programs
    2.  Plug your network cable into your computer and the wall jack or connect to the Landmark Wireless Network.
    3.  Open your internet browser; it should take you to the registration page.  If not, type https://campus-mgr.landmark.edu
    4.  Click on the link that says “Click here to register your computer”


    5.  Enter your network username and password (from index card received at Registration)

    6.  Select device type: Desktop or Laptop

    7.   Click on the download button

    8.    File Download window will appear, choose save.  (Note: the file is now called Bradford_Disolvable_Agent.exe, not CSA.exe)

    9.When the save as window appears choose desktop, click save

    Bradford_Disolvable_Agent.exe

     

    When the download is complete choose run,

    if using Firefox choose open in the download window


                          

    The process will run and a web page will open when the process has completed.  The process can take up to 5 minutes so please be patient.

    Anti-Virus Software Requirement

    In order for your computer to pass registration, you must have a current and updated anti-virus program on your computer. 

    For Mac users, here are supported anti-virus programs:

    For PC users, there are dozens of supported anti-virus programs, including:

    • ESET Nod32
    • Norton AntiVirus
    • McAfee
    • Avast
    • AVG
    • Computer Associates AntiVirus
  • While Landmark College recognizes the value of Apple computers, it does not provide technology support for them. The College offers extensive computer and assistive technology support that is often critical to students’ academic success both in and out of the classroom. To provide this level of support, and to maintain software consistency and availability, the College’s current policy is to standardize on a Windows-based platform only. Students who bring an Apple computer to campus can register for Internet access.

  • Software

    We offer Landmark College alumni the ability to purchase assistive technology software at significantly discounted rates. Purchases may be made through the Landmark College Bookstore.

    Discounted Pricing for Computers & Accessories

    Buying a computer? Camera? Printer? We have partnered with GovConnection to extend discounted pricing to Alumni, Family, and Friends.

    Computer Services

    Our service agreement with Lenovo does not permit Landmark College's Help Desk to troubleshoot or repair computers after students leave the College. If you need repair services on your laptop computer, please contact Lenovo directly:

    Lenovo Technical Support
    800-426-7378

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