Coordinator of Online Student Life Programming & Support
The Coordinator of Online Student Life reports to the Vice President for Student Affairs with additional oversight provided by the Academic Director for Online and Intersession Programs and is responsible for overseeing the delivery of undergraduate student affairs services and programming to online and intersession students in a manner consistent with the standards and practices of Landmark College. This position is available as an on-site, hybrid, or fully remote position.
- Recommending, developing, implementing, and coordinating services and activities that foster and support student engagement, belongingness, success, and retention in online programs.
- Building community, assuring quality programming, and engaging in outreach and orientation activities.
- Identifying appropriate tools and resources for online engagement,
- Planning and facilitating workshops related to engagement activities, College resources, student success, etc.
- Providing general student support as needed, and leading special projects.
- Implementing, promoting, and integrating online mentoring services.
- Provides budgetary input for services and staff. Recruits, trains, and monitors the work of online mentors.
- Working with other staff & faculty in online programs to identify subject area needs, coverage, service quality, and more.
- Analyzes usage data to evaluate the efficacy of services.
- Develops and implements the programming, including seminars and workshops, to help students effectively transition to college and develop and strengthen self-determination, identity, confidence, maturity, purpose, social competencies, autonomy, and interpersonal relationships.
- Facilitates weekly PEERS® groups and provides weekly social coaching for online students who elect to participate in the program.
- Collaborate with Faculty, Career Connections, Advisors, Academic Support and Coaches, Counselors, Student Affairs, and Residence Life staff to shape and deliver the program.
- Serve as a liaison to current online orientation activities and develop NSO activities specific to the LC Online programs.
- Develop an extended orientation program that includes goal setting and semester planning with students and families.
- Serve as a main point of contact for families of College START students in the areas of social development. Facilitate family meetings for each enrolled College START student three times per semester.
- Maintain technical knowledge of best practices in online learning, online educational trends, changes, and developments in service strategies.
- Assist in the development of policies, practices, and standards which facilitate effective use of online learning.
- Leading special projects as assigned.
- Master's Degree (preferred) in Student Affairs, Higher Education, Social Services, or relevant field.
- 3+ years of experience in a college setting providing student affairs and/or student support services.
- Experience providing student services online
- Understanding of learning differences, young adult development and working with students with ASD.
- Familiarity with ADA and other federal laws and regulations relevant to higher education.
- High emotional intelligence as demonstrated in the ability to effectively manage student stress and emotions.
- Certification in online PEERS® facilitation training preferred (but required within the first three months of employment).
- Ethical decision-making skills as demonstrated in the ability to appropriately handle sensitive and confidential student information.
- Demonstrated leadership ability as demonstrated by the ability to empower and solicit collaborative efforts in others, including non-direct reports.
- Excellent written and oral communication skills
- Ability to work collaboratively across multiple college departments
- Familiarity with online technologies including learning management systems, student engagement platforms, and video conferencing tools.
- Proficiency in Microsoft Office and Google Suite Products
- Ability to pass federal and state criminal background checks