Technical Support Specialist II
We have an immediate opening for a professional Technical Support Specialist II, reporting to the Director of Information Technology Services.
The Technical Support Specialist II provides computer technical support services to students, faculty, staff, classrooms, and labs. This Specialist will troubleshoot and resolve problems with operating systems, application software, computers, printers, and peripherals. Repair and install hardware components on laptops and desktops; answer service and resource-related questions; configure, install and upgrade computers and software; perform tier two network troubleshooting. Work on special projects or committees as assigned.
Qualifications: High School diploma and demonstrated work history with progressively responsible assignments. Expertise with Microsoft Windows, including installation, setup, security, and maintenance. Expertise in setting up and troubleshooting Microsoft Office, Edge, Chrome, Internet Explorer, and Firefox. General understanding and troubleshooting of Mac OS preferred. Experience with common user problems to support students, staff, and faculty. Proven ability to diagnose Windows-related or PC hardware-related problems. Solid understanding of Windows operating system concepts. The expertise and proven ability to troubleshoot to the hardware component level. Ability to communicate effectively and work well with faculty, staff, students, and colleagues. Strong commitment to responsive and innovative service and a desire to master new technologies and remain current. Ability to make technology understandable and appealing to faculty, students, and staff. Good organizational and communication skills. The ability to work with minimal supervision and self-motivation. A+ software/hardware certification required. Lenovo computer repair certification is preferred.