Frequently Asked Questions

How do I make an appointment to be seen?

We see students by appointment on Monday, Tuesday, Thursday and Friday. Wednesday is “Walk-in” day.  During the academic year, appointments are scheduled between 9 - 11:30 a.m. and 12:30 - 4 p.m.  To make an appointment, call Cindy Brown at 802.387.1636. The Health Center is closed on weekends and holidays and after 4 p.m., Monday –Friday.



What do you do if you are ill or injured and Health Services is closed?

Brattleboro Primary Care provides medical coverage to Landmark students when the Health Center is closed. If your medical concern is not immediate and can wait until Health Services reopens, please do so. During their regular office hours, Monday-Friday 8:30 a.m. - 5:30 p.m., you may call Brattleboro Primary Care at 802.258.3905, listen to the message and press 2 for pediatric medicine. Identify yourself as a Landmark College student and explain your problem.

If it is after hours or on the weekend, call the same number. You will get the answering service. Ask for the doctor-on-call for pediatric medicine for Brattleboro Primary Care. When the doctor returns your call, identify yourself as a Landmark College student and explain your problem. He or she will either advise you or ask you to come to the office or the emergency room at Brattleboro hospital. The benefit of calling the on-call doctor first is that they will call ahead or meet you at the emergency room.

If you need help, contact the Resident Dean on duty or Security.



What do I do If my doctor wants me to have lab work done while I am at Landmark?

You must obtain a written order from your doctor listing the tests to be done as well as the diagnosis and/or a diagnostic code. The ordering  physician’s  name, address, telephone number and fax number must be on the order. This information is provided to the Laboratory. A report is sent to the ordering physician, and a report is sent to Health services and is placed in the student’s chart.



How does the Hotel Pharmacy delivery program work?

Hotel Pharmacy is an independent pharmacy in Brattleboro, providing service to Landmark College students. Private physicians as well as Health Services clinicians can send prescriptions to Hotel Pharmacy.  There is one delivery per day, Monday –Friday between 2:45 p.m. and 3:30 p.m. There are no deliveries on weekends. Prescriptions are usually delivered the same day, depending on the time of day they are received by the pharmacy.



Can my my doctor at home call my prescriptions in to Hotel Pharmacy?

Any U.S. physician or health care provider with prescriptive privileges can send or call in prescriptions to Hotel Pharmacy. All prescriptions must be on tamper-proof pads. Controlled drugs, such as stimulants for ADD, require a hard copy prescription. Faxes or copies will not be accepted.



How do I request a copy of my medical records?

If you would like records sent to another medical facility or college, you must sign an Authorization to Release Form, available in the Health Center. It will outline the specific information that you are requesting. You will need the name, address, phone and fax number of the physician, medical facility or college that you are sending records to. If you are under age 18, this request must be signed by a parent or guardian.



Will my parents have access to my medical records?

If you are over 18, parents will not have access to medical records, nor will Health Services staff be allowed to share information regarding medical issues. You may sign an authorization allowing us to share information. This authorization may be limited to certain medical issues or encompass all of your medical issues while you are at Landmark.