Contact Technical Support
The Help Desk staff are a skilled, friendly team rich in patience and humor.
We will work with you until we reach a resolution for any technical problem you need to solve. The Help Desk is located on the 2nd floor of the Library. We are open Monday through Friday, 8 a.m. to 4 p.m. Stop by, or contact us at x6800, or 802-387-6800 off-campus or firstname.lastname@example.org.
Support Services Offered
- Internet & Network Connectivity
- Mobile Device Synchronization
- Network Printing
- Software Installations
- Spyware/Virus Removal
- Wireless Access
- Password Retrieval & Resetting
- Laptop Repair Services
Laptop Repair Services
The Help Desk is staffed by certified Lenovo ThinkPad technicians. Necessary repairs on a Landmark student's notebook purchased through the Landmark College Student Notebook Program can be performed in-house, with typically a quick (24-48 hour) turnaround time. Should a notebook purchased through the program need to be left at the Help Desk for troubleshooting or repair, a loaner notebook can be provided, so you can get back to work immediately. If you bring a personal Lenovo ThinkPad with an accidental damage warranty, the Help Desk can repair your machine, but is unable to offer you a loaner notebook.
If you bring a personal computer, the Help Desk is unable to offer any hardware repair work on campus as we are certified to work on other machines. In the event that you need repairs, you would need to work with the manufacturer. For Macs, there is a local company, Brown Computer Solutions 802- 251-0479, which is an Apple Authorized Service Provider in Brattleboro, Vermont.