Contact Technical Support
The Help Desk staff are a skilled, friendly team rich in patience and humor.
We will work with you until we reach a resolution for any technical problem you need to solve. The Help Desk is located on the 2nd floor of the Library, room 201. We are open Monday through Friday, 8 a.m. to 5 p.m. Stop by, or contact us at X6800 or off campus at 802-387-6800 or firstname.lastname@example.org.
Support Services Offered
- Internet & Network Connectivity
- Mobile Device Synchronization
- Network Printing
- Software Installations
- Spyware/Virus Removal
- Wireless Access
- Password Retrieval & Resetting
- Laptop Repair Services
Laptop Repair Services
The Help Desk is staffed by certified Lenovo technicians. Necessary repairs on a Landmark student's notebook purchased through the Landmark College Student Notebook Program can be performed in-house, with a quick (24-48 hour) turnaround time. Should a notebook purchased through the program need to be left at the Help Desk for troubleshooting or repair, a loaner notebook can be provided, so you can get back to work immediately.
If you bring a computer other than a Lenovo, the Help Desk is unable to offer any warranty hardware repair work on campus as it would void the warranty. In the event that you need repairs, you would need to work with the manufacturer. For Macs, there is a local company, Brown Computer Solutions, which is an Apple Authorized Service Provider in Brattleboro, VT.