Office of Institutional Effectiveness

Institutional effectiveness is the extent to which an institution fulfills its mission. Landmark College examines institutional effectiveness on an ongoing basis to ensure continuous quality improvement in all areas related to serving students and other core activities central to the College’s mission. Institutional effectiveness at Landmark College is demonstrated through four key processes: assessment, institutional research, accreditation, and strategic planning.

Our Staff

The Director of Institutional Effectiveness reports to the Vice President of Academic Affairs and coordinates, directs, and communicates planning and development processes and projects related to strategic initiatives and accreditation, and assures that assessment and evaluation are integrated into ongoing strategic planning and development.

The Director of Assessment and Institutional Research reports to the Director of Institutional Effectiveness and oversees the areas of institutional effectiveness related to the demonstration of student learning outcomes and data collection and analysis done in support of institutional-level planning and decision making.

Mission Statement

The Office of Institutional Effectiveness performs and directs activities to ensure continuous quality improvement in key areas related to the fulfillment of the College’s mission. Through the conduct and support of assessment, the Office of Institutional Effectiveness contributes to programmatic excellence and student learning. Through institutional research activities, the Office provides reliable and timely data to inform college-wide decision making and planning. Furthermore, by ensuring that Landmark's program is closely aligned with the expectations of its accrediting body, NEASC, the Office demonstrates to prospective students, their families, and the general public that its program meets rigorous external standards of quality assurance. Finally, by supporting and propagating strategic planning processes, the Office of Institutional Effectiveness contributes to the sustainability of Landmark and assures that the College will effectively meet its goals and continue its mission well into the future.

Landmark College's 2012-2017 Strategic Plan


Joyce Klucken
Director of Institutional Effectiveness

George Smeaton
Director of Assessment and Institutional Research